Customer Retention Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Specialist based in the United States.

This role is focused on strengthening customer relationships, improving retention outcomes, and ensuring users remain engaged and supported throughout their journey.
You will be responsible for proactively contacting customers, understanding their concerns, and identifying the root causes behind cancellation or disengagement requests.
The position requires strong communication skills, resilience, and the ability to navigate difficult conversations while maintaining professionalism and empathy.
You will play a key role in balancing customer satisfaction with business objectives, using structured retention strategies to reduce churn and preserve revenue.
This is a remote, customer-facing role in a fast-paced environment where every interaction can directly influence customer decisions and loyalty.
You will also contribute to improving internal processes by capturing insights from customer interactions and feedback patterns.
Success in this role means consistently resolving issues, retaining customers, and building trust through effective communication and problem-solving.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Specialist based in the United States.

This role is focused on strengthening customer relationships, improving retention outcomes, and ensuring users remain engaged and supported throughout their journey.
You will be responsible for proactively contacting customers, understanding their concerns, and identifying the root causes behind cancellation or disengagement requests.
The position requires strong communication skills, resilience, and the ability to navigate difficult conversations while maintaining professionalism and empathy.
You will play a key role in balancing customer satisfaction with business objectives, using structured retention strategies to reduce churn and preserve revenue.
This is a remote, customer-facing role in a fast-paced environment where every interaction can directly influence customer decisions and loyalty.
You will also contribute to improving internal processes by capturing insights from customer interactions and feedback patterns.
Success in this role means consistently resolving issues, retaining customers, and building trust through effective communication and problem-solving.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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