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Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support
Posted 2 weeks ago
Job Description
- Build domain expertise on the team to act as the primary liaison between support operations and engineering teams when building the required solutions.
- Evolve the troubleshooting tools to meet the needs of our global employee and vendor-managed Support Delivery teams, and the growing needs of Cloud Support.
- Be part of shaping the agentic evolution of cloud support in the tooling and troubleshooting space, transitioning from an assisted to an AI autonomous support.
- Govern the federation of AI agents to enable scaled growth.
- Minimize tool-based operational friction and eliminate swivel-chairing across systems to maximize agent efficiency.