Domain Architect — Cisco Cloud Collaboration (UC / Webex Calling)

• Deep, hands‑on, current expertise across the Cisco UC and cloud‑calling stack, including:
  • Webex Calling (UCaaS) — both Multi‑Tenant and Dedicated Instance
  • On‑prem Cisco UC platforms that Webex Calling replaces, including:
    • Cisco Unified Communications Manager (CUCM)
    • Unity Connection
    • IM & Presence
    • Expressway
    • CUBE
    • Emergency Responder with E911
    • Nomadic E911 solutions (RedSky or comparable)
• Hands‑on experience with Cisco Unified Contact Center Express (UCCX) as part of voice migration workstreams
  • This role does not require deep Webex Contact Center / CCaaS expertise
  • UCCX experience is limited to migration and integration scenarios, not full contact center specialization

Microsoft Teams Voice (Strongly Preferred)

• Working knowledge of Microsoft Teams Voice in:
  • Cloud configurations
  • Direct Routing deployments using AudioCodes or Cisco CUBE
• Ability to operate fluently across both Cisco and Microsoft UC platforms
  • WWT customers do not align cleanly to a single OEM
  • Strong architects on this team work comfortably across both ecosystems

Pre‑Sales & Customer‑Facing Rigor (Required)

• Demonstrated pre‑sales discipline, including:
  • Accurate level‑of‑effort estimation
  • Defensible solution scoping
  • Ability to articulate solution architecture at both technical and business levels
• Proven success in customer‑facing pre‑sales conversations
• Track record of strong pre‑sales closure rates is a meaningful differentiator

Automation, Development & AI Fluency (Required)

• Hands‑on experience with modern automation and development tools, including:
  • REST APIs
  • Webhooks
  • JavaScript or comparable scripting languages
• Ability to automate:
  • Webex Calling and Cisco UC configurations
  • Migration tooling
  • Documentation generation
• Familiarity with Cisco’s native AI capabilities within the Webex Calling cloud is a strong differentiator
• Ability to actively contribute to AI‑assisted documentation, level‑of‑effort generation, and delivery productivity tooling
  • This role is expected to be a builder and contributor, not just a consumer, of AI‑enabled capabilities

Certifications (one or more required, more than one preferred): 

• Cisco Certified Network Professional — Enterprise + Collaboration 
• Webex Calling Professional / Webex Calling Administration Professional 2024 
• Microsoft Teams Voice Engineering Expert / Administrator certifications 

Consulting and leadership qualifications: 

The role demands advanced communication skills, including business and technical writing, executive-level presentations, and the ability to work successfully across all customer levels from C-level executives to end users. The Domain Architect must demonstrate the ability to lead architecture-development activities, drive comprehensive discovery and analysis, and make defensible technical and business recommendations. They must be capable of holding staff, contractors, and partners accountable to WWT best practices and templates, and of managing partner and vendor resources successfully. 

Mentorship orientation is required — both formal (coaching peer architects and project engineers) and informal (knowledge transfer through paired engagements). The practice has multiple architects mid-cross-skill across Cisco and Microsoft UC platforms in 2026, and the Domain Architect is expected to be a teaching figure during that transition. 

Education: 

Bachelor's degree in a business or technology focused discipline, or equivalent demonstrated industry experience. 

Travel: 

Willing to travel approximately 25% of the time. 

Preferred vertical experience: 

Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial. 

 

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about 

 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $160,000.00 to $180,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 

If you have any questions or concerns about this posting, please email [email protected]. 

 

#LI-AF1

#LI-Remote