Warranty/ Customer Care Specialist

SALARY: $65,000 - $81,500

Monthly Bonus: One year sign off and customer survey bonus.

Equivalent to 8% of salary – approximately $7,000.00 per year.

Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.

COMPANY: Jayman BUILT

LOCATION: Edmonton, AB

TYPE: Full-time

Builder of the year 27 times. Picture a career with us.

A Day in the Life of a Customer Care Specialist 

• Schedule appointments with Jayman customers
• Coordinate various trades to complete work as required 
• Lead with pride in both appearance & behaviour while on-site
• Responsible for signing off both 2-month & 11-month service requests 
• Strong organizational skills with handling various impromptu or emergency calls
• Follow Jayman's processes & procedures to ensure Customer Experience excellence
• Service and maintain Jayman Sales Centres and Showhomes
• Perform a variety of hands-on repairs in customer homes 
• Maintain a team environment through high-quality communication with customers, trades and Jayman team members

What you will bring to the table:

• Strong maintenance skills – Jack/Jill of all trades
• Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required.
• Ability to use your own tools to complete required work.
• Strong ability to be proactive and adapt to continually shifting priorities.
• Excellent attention to detail.
• Strong sense of urgency and an ability to meet various deadlines.
• Well-developed communication skills.
• Exceptional customer experience skills.
• 3-5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset.
• Valid Driver’s license and clean abstract required.

As a 2025 Best Managed Company, we will provide you With

• Salary range:  $65,000 – $81,500.00
• Opportunity to participate in a unique Jayman Employee Investment Program (subject to eligibility)
• Company vehicle supplied
• Flexible health and dental coverage
• Uniforms provided
• Employee matching group RRSP program
• Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
• Opportunity for growth and career advancement
• Employee discounts
• Annual wellness allowance
• Social Club event

For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record. To apply please follow the link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728479188_2&lang=en_CA&selectedMenuKey=CareerCenter

We thank all applicants for their interest; however only those selected for an interview will be contacted.  No telephone or agency inquiries please.