Job Description
Purpose & Overall Relevance for the Organization:
Secure customers/consumers’ privilege as solving their complaints on our products. Increase brand image thru their satisfaction on our products and service in order to support our sales goal
Key Responsibilities:
Responsible for delivering outstanding ASC thru timely processing of repair and shipping so that customer/consumer could repurchase our products again.
- Answering AS inqury calls for warranty issues properly
- Communicate with customer/consumer on the criteria for judging defects products
- Make judgements for loss responsibility of manufacturer, retailer or consumer.
- Arrangement in resolving customer/consumer complaints.
Key Relationships:
- Internal : Sales, Finance, Demand Planning, Sales Ops, IT, HR
- All Customers/Cosumers
Knowledge Skills and Abilities:
- Professional knowledge on golf equipment
- Skilled in MS Office & AS system
- Knowledge of customer service principles and practices
- Interpersonal skills
- Good communication skills
- Stress tolerance and Self-motivation
- Problem analysis and problem-solving
- Possess good attention to detail, accuracy and an eye for inconsistency
Requisite Education and Experience / Minimum Qualifications:
'- More than 1 year of customer/consumer service in golf or sports industry
- Native Korean
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.