Business Banking & Consumer Support Specialist II
Job Description
FUNCTION:
Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.
POSITION RESPONSIBILITIES:
Perform various functions in Repossession and Remarketing operations
Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents
Creates payment coupons and G/L tickets from auction proceeds/insurance payments. Assign matter numbers to case, in preparation for billing/payment.
Approve payments. Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts.
Prepare, send and track checks to clients, vendors.
Monitor and submit requests to change the status of accounts
Prepare ticket work to allocate funds received, to ensure payment of expenses.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
NATURE AND SCOPE:
This position has potential direct contact with agents/auctions, or other external vendors; mostly email correspondence with other external vendors.
MANAGERIAL/SUPERVISORY RESPONSIBILITY:
Not Applicable.
MINIMUM QUALIFICATIONS REQUIRED:
A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.
Strong verbal and written communication skills.
Detail oriented.
Proficient PC skills including word processing, spreadsheet and email software.
IDEAL QUALIFICATIONS PREFERRED:
Bachelor’s degree.
Repo/Remarketing knowledge base
Knowledge of M&T Bank systems.