Job Description
About Virtasant
Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.
Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.
About the role
This role is for candidates based in Latin America only. Please do not apply if you live elsewhere in the world.
Our client is a US-headquartered multinational tech company focused on application performance monitoring and application security. Their software is being used all over the world by companies that are keen to map and monitor their apps, microservices, containers, and IT infrastructure running in the cloud (multi- or hybrid-), and hyperscale network environments.
For them, we're looking for a strong, hands-on Service Cloud developer/architect to support a high-priority hypercare effort and take the platform to the next level. This is an execution-focused role with immediate impact: stabilizing the platform, resolving production issues, and improving scalability.
What You’ll Do
Jump in quickly to troubleshoot and resolve production issues (including SSO/integration challenges)
Burn down hypercare defects and stabilize the platform
Lead hands-on development across Service Cloud (not just design/architecture)
Improve technical quality, scalability, and maintainability
Work on core Service Cloud capabilities like case lifecycle, SLAs, Omni-Channel, chat, and notifications
Support portal development (front-end + back-end) and broader integrations (e.g., SAP, Cloudflare/WAF)
What We’re Looking For
Strong spoken and written English level
Self-sufficient, strong contributors who thrive in high urgency environments
We're prioritizing experienced, hands-on developers who can own outcomes
Be based in Latin America
Must-Have Experience
Strong Salesforce Service Cloud experience (dev + config)
Deep Apex and solid object-oriented fundamentals (e.g., dependency injection, inheritance)
Ability to read/debug complex code and troubleshoot across systems
Hands-on builder mindset (not a pure architect or configurator)
Experience with LWC and core Service Cloud features
Nice-to-haves
Front-end experience (React, HTML/CSS)
Experience with support portals / UX
Exposure to AI capabilities in Service Cloud
Familiarity with Cloudflare or WAF environments
JavaScript depth is helpful but not a blocker
Why This Role is Exciting
Fast ramp and immediate contribution
Meaningful reduction in defect backlog
Improved platform stability and scalability
Ability to operate independently as a trusted technical SME
Long-term opportunity (no end date), with strong possibilities for career growth
Our recruitment process
Recruiter interview
Client Interview 1
Client Interview 2
Client Interview 3
We strive to move efficiently from step to step to make the recruitment process as fast as possible.
What we offer
Long-term, no-end-date Independent contractor agreement
Totally remote, full-time (40h/week) (but candidates must be located within Latin America)
Work hours - 8 hours, US Eastern time office hours preferred, other US time zones can be considered
Payment in USD, biweekly or monthly - your choice