Clinical Operations Nurse Lead, Austin Hope Center

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Lurie Children’s Hospital Outpatient Center in Austin

This Nurse Leader will work 4 10-hour days between the hours of 6 am and 7 pm. One day per week will be doing direct care in the clinic.

Candidates must have a minimum of 3 years of RN practice experience and a bachelor's degree to be considered for an interview.

Austin HOPE Center | Lurie Children's

Under the general supervision of the Division/Site Patient Care Operations Manager (PCOM), the Ambulatory Clinical Nurse Leader RN (ACNL), assists in overseeing the duties and responsibilities for the Registered Nurses, (RNs), Certified Nursing Assistants (C NAs), Medical Assistants (Mas), Patient Service Representatives (PSR). The Ambulatory Clinical Nurse Leader RN promotes and facilitates optimal care through clinical, administrative, professional, educational, and quality improvement activities. The position actively supports the Hospital's and the department's Continuous Quality improvement and Customer Service goals through modeling of Lurie Children’s Service Principles, actively participating in High Reliability initiatives, and providing a work environment conducive to attaining these goals.
 

Job Duties:

• Resource person to work in conjunction with the Manager/Director to provide leadership, and coordination for all activities assigned, including but not limited to daily staffing, staff development, training and education, performance assessment, and team building. 
• Provides professional development, feedback, mentoring and coaching to staff as needed.
• Ability to identify the needs of the Practice, identify problems and in collaboration with the PCOM explore alternatives and implement solutions. 
• Collaborates with multi-disciplinary teams to ensure a smooth workflow throughout the Practice.
• Facilitate the use of quality management principles and performance improvement tools to identify trends and opportunities for improvement in clinical care.  
• Provides direct patient care while maintaining high standards of quality care and patient safety as assigned by PCOM.
• Maintains the facility and its equipment to assure that the physical and mechanical operations as well as inventory of supplies, medications, and immunizations meet the requirements of patient safety, regulatory compliance and satisfaction of patients, families, and staff.
• Participates in the development, implementation and monitoring of customer services standards and evaluation of performance improvement for the department and of various systems. 
• Collaborates with PCOM in interfacing with other Medical Center departments in planning, implementing, monitoring, and evaluating system changes or enhancement, providing for the delivery of consumer-oriented patient care.
• Other job functions as assigned.

• Minimum education required to perform the job: bachelor’s degree in nursing.  
• BLS Certification Required.
• Current licensure and/or certification as a registered nurse qualified to practice in the State of Illinois required.
• Minimum of three years of experience in a healthcare setting. 
• Must possess exceptional organization, communication, problem-solving and system improvement skills.  
• Computer skills, including Microsoft office preferred. 
• Ability to think proactively, creatively and take initiative to address issues.  Demonstrates excellent communication, critical-thinking, and interpersonal skills.  Demonstrates ability to work as part of multiple teams.  Ability to react quickly to emergency situations.  
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others. 
• Ability to multitask and handle multiple priorities. 
• Ability to meet agreed upon deadlines.

Lurie Children's will consider visa sponsorship of qualified candidates for the registered nurse role, subject to all applicable law as well as business and budgetary limitations.

Education

Bachelor's Degree: Nursing (Required)

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: [email protected]

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]