Director, Operations and Implementation

Position Summary...

The (USA) Director, Operations and Implementation leads the development and execution of strategic initiatives across multiple projects and programs Globally, and at scale. They will ensure alignment with business objectives and support segment strategies. This role drives operational excellence by managing resources, optimizing processes, and fostering collaboration across cross-functional teams. The director champions continuous improvement, talent development, and adherence to company standards, while delivering measurable business outcomes. By leveraging data insights and stakeholder engagement, this position supports scalable, sustainable solutions that enhance the associate and customer experience in a dynamic, results-driven environment.


About the team:

The team leads the management and enhancement of talent and recruiting systems, aligning operations with business goals and evolving workforce needs. Collaborating with HR, Recruiting, IT, and cross-functional partners, they ensure operational excellence through data integrity, system security, and policy compliance. Utilizing data-driven insights, the team continuously improves system performance and streamlines workflows globally. Through strategic leadership and effective resource management, they advance organizational talent systems to deliver measurable outcomes and support ongoing improvement initiatives, fostering scalable and efficient operations aligned with business strategies.

What you'll do...

• Lead the development and improvement of multiple projects and programs, ensuring alignment with business initiatives and support segment strategy.
• Manage interdependencies across the implementation portfolio by assessing capacity, resources, and prioritization to meet strategic objectives.
• Design and operationalize initiatives within support segment frameworks, ensuring target associate and customer experiences are represented.
• Deploy leadership methodologies and operational processes across functions, identifying improvement opportunities and ensuring execution.
• Analyze business objectives and customer needs to develop and implement effective strategies, plans, and resource allocations.
• Foster talent development through recruitment, mentorship, and succession planning to maintain a skilled workforce.
• Build strong cross-functional partnerships and communicate changes to gain stakeholders globally.

What you'll bring:

• Proven strategic leadership and operations management experience driving complex projects and programs.
• Expertise in aligning business initiatives with support segment strategies and managing cross-functional teams.
• Strong ability to develop and implement scalable operational processes, methodologies, and improvement solutions.
• Demonstrated skills in resource planning, capacity assessment, and prioritization to meet business objectives.
• Effective communication and stakeholder engagement capabilities to gain alignment and support.
• Experience in talent development, coaching, and succession planning to build high-performing teams.
• Commitment to integrity, ethical standards, and fostering a culture of accountability and continuous improvement.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years’ experience in retail, production, operations management, or related area OR 7 years’ experience in retail, production, operations management, or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Working on cross-functional teams or projects

Masters: Business Administration

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.