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Job Description
Job Id:
161
# of Openings:
0
General Purpose
The Front-End Manager is responsible for leading the cashier and customer service teams to deliver exceptional shopping experience. This role ensures efficient front-end operations, compliance with company policies, and a welcoming environment for customers and team members.
Work Schedule
Full-time, salaried position; flexibility required for evenings, weekends, and peak business periods.
Why Work with Us
Langenstein’s has proudly served our community for over 100 years. We value our team members and offer competitive pay, 401(k), medical benefits, and scheduled time off for major holidays. We prioritize work-life balance and family time.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Lead, coach, and develop front-end team members to ensure excellent customer service.
Oversee cashiering, customer service desk, safe counts and online/phone order processing.
Monitor front-end operations to maintain service standards, accuracy, and efficiency.
Ensure all transactions, returns, exchanges, voids, discounts, and authorizations comply with policy.
Support inventory accuracy through proper processing of transactions.
Maintain cleanliness, safety, and organization at all front-end stations, equipment, and parking lot areas.
Promote and enforce company safety policies, reporting hazards immediately.
Assist in loss prevention efforts, including monitoring security concerns.
Manage schedules, staffing, and daily work assignments for front-end associates.
Facilitate team meetings and communicate operational changes effectively.
Provide feedback to Store Leadership regarding customer service trends, merchandising, and process improvements.
Perform additional tasks as needed to support store operations, especially during peak business periods
Qualifications
Education and Experience:
High school diploma or equivalent required.
Minimum 4 years of grocery, cashiering, or customer service experience.
Minimum 2 years of supervisory or leadership experience preferred.
Skills and Competencies:
Strong leadership and team development abilities.
Excellent communication and problem-solving skills.
Ability to schedule, assign, and monitor daily activities.
Basic proficiency in math and reporting.
Familiarity with merchandising standards and customer service best practices.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
Ability to stand and move on hard surfaces for extended periods.
Ability to lift, push, pull, and carry up to 50 lbs. occasionally.
Ability to bend, reach, climb short ladders/steps, and perform repetitive motions.
Ability to work in varying temperature environments (e.g., coolers, outdoor lot).
Ability to use standard equipment such as pallet jacks, bailers, and carts, following safety policies.
Equal Employment Opportunity Statement
Langenstein’s is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Disclaimer
The statements in this job description are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.
Front End Manager
Department / Reports To
Department: Front End
Reports To: Store Director, Assistant Store Director
Department / Reports To
Department: Front End
Reports To: Store Director, Assistant Store Director
General Purpose
The Front-End Manager is responsible for leading the cashier and customer service teams to deliver exceptional shopping experience. This role ensures efficient front-end operations, compliance with company policies, and a welcoming environment for customers and team members.
Work Schedule
Full-time, salaried position; flexibility required for evenings, weekends, and peak business periods.
Why Work with Us
Langenstein’s has proudly served our community for over 100 years. We value our team members and offer competitive pay, 401(k), medical benefits, and scheduled time off for major holidays. We prioritize work-life balance and family time.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Lead, coach, and develop front-end team members to ensure excellent customer service.
Oversee cashiering, customer service desk, safe counts and online/phone order processing.
Monitor front-end operations to maintain service standards, accuracy, and efficiency.
Ensure all transactions, returns, exchanges, voids, discounts, and authorizations comply with policy.
Support inventory accuracy through proper processing of transactions.
Maintain cleanliness, safety, and organization at all front-end stations, equipment, and parking lot areas.
Promote and enforce company safety policies, reporting hazards immediately.
Assist in loss prevention efforts, including monitoring security concerns.
Manage schedules, staffing, and daily work assignments for front-end associates.
Facilitate team meetings and communicate operational changes effectively.
Provide feedback to Store Leadership regarding customer service trends, merchandising, and process improvements.
Perform additional tasks as needed to support store operations, especially during peak business periods
Qualifications
Education and Experience:
High school diploma or equivalent required.
Minimum 4 years of grocery, cashiering, or customer service experience.
Minimum 2 years of supervisory or leadership experience preferred.
Skills and Competencies:
Strong leadership and team development abilities.
Excellent communication and problem-solving skills.
Ability to schedule, assign, and monitor daily activities.
Basic proficiency in math and reporting.
Familiarity with merchandising standards and customer service best practices.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
Ability to stand and move on hard surfaces for extended periods.
Ability to lift, push, pull, and carry up to 50 lbs. occasionally.
Ability to bend, reach, climb short ladders/steps, and perform repetitive motions.
Ability to work in varying temperature environments (e.g., coolers, outdoor lot).
Ability to use standard equipment such as pallet jacks, bailers, and carts, following safety policies.
Equal Employment Opportunity Statement
Langenstein’s is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Disclaimer
The statements in this job description are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.
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