Supervisor II, Quality Control

Job Description:

Confluent Medical Technologies is a financially healthy and rapidly growing medical device company dedicated to working collaboratively with our customers, taking their projects from rapid prototype into high volume production. Our unparalleled technical expertise, proven experience and partnership with our clients has allowed us to perfect the process necessary to deliver world-class medical devices through innovative material science, engineering, and manufacturing. Our primary capabilities include: Nitinol components and tubing, balloon expandable stents and catheters, complex catheters, biomedical textiles, and high precision polymer tubing. We take pride in our position as the leader in the medical technology space and are driven by a passion to create products that our clients have envisioned for their customers.

We are looking for a Quality Control Supervisor II to join our team in Costa Rica. The selected candidate will be responsible for leading and supervising the Quality Control team across Incoming Quality Control, In-Process Quality Control, and/or Final Quality Control activities. This role will oversee the monitoring, documentation, and verification of quality results for production processes related to the manufacturing, packaging, labeling, and release of components and finished medical devices, including guidewires, balloons, and catheters.

Additionally, this position will coordinate QA/QC documentation with suppliers and customers, while ensuring appropriate staffing levels and team development to effectively support fluctuating production demands.

Supervises:

• Quality Control Leads
• Quality Control Inspectors

Essential Duties & Responsibilities:

• Lead, coach, and develop the Quality Control team, including Quality Leads and Inspectors, by assigning resources, setting performance goals, conducting regular feedback sessions, and ensuring cross-training to support operational demands.
• Oversee incoming, in-process, and final inspection activities to ensure timely product evaluation and release while maintaining compliance with customer specifications, quality standards, and regulatory requirements.
• Review, approve, and maintain key quality documentation, including inspection plans, non-conformance reports (NCRs), purchase specifications, and quality control document changes.
• Drive resolution of quality issues, support returned product investigations (RMAs/complaints), tooling qualification activities, and monitor non-conformance trends to identify continuous improvement opportunities.
• Ensure Quality System compliance through workstation evaluations, staff training oversight, and participation in internal and external audits.
• Partner with Production and Quality leadership to coordinate staffing, schedules, and priorities, proactively mitigate quality and production risks, and support site goals and objectives.
• Lead continuous improvement initiatives focused on reducing waste, cost, and labor, while preparing operational reports and maintaining accurate training and payroll records.

REQUIRED EDUCATION and EXPERIENCE:

• Bachelor degree in Engineering, Quality, Management or related field
• Experience in Quality Engineering (QE), Quality Assurance (QA), or Quality Control (QC)
• Minimum of 4 years in leadership experience, demonstrating strong leadership and team development capabilities, including coaching, mentoring, and leading by example to support employee growth and performance.
• Intermediate English proficiency, with the ability to effectively communicate and collaborate across teams.

Preferred qualifications:

• Experience and formal training in the medical industry
• Training as Internal Auditor in ISO 13485
• Training in Quality Control tools and/or Industrial Statistics

Other Skills & Abilities:

• Strong knowledge of measurement techniques, inspection methods, and standard quality tools, with the ability to establish standard inspection times and interpret technical drawings, procedures, and specifications.
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficient in computer applications such as email, databases, spreadsheets, word processing, and reporting tools.
• Ability to work independently with minimal supervision, exercise sound judgment, maintain confidentiality, and consistently deliver a high level of customer service and quality focus.

This position description is an outline of the major recurring responsibilities of the job. It is not intended to be all‑inclusive of the work to be performed. The incumbent(s) will typically perform other related job objectives, special assignments and less significant responsibilities.