Job Description
At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!
Time zone: CET
Location: Serbia
Responsibilities:
Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance
Onboarding and offboarding of assets and SaaS systems
Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints
Assist with incident responses and investigations
OS & Software patch management