Specialist- SCADA IT Associate
Job Description
What We Are Looking For
Primary Purpose:
The SCADA Associate will provide entry‑level operational and technical support for Kinder Morgan’s real‑time SCADA environments supporting natural gas and products pipelines across North America
This role focuses on system reliability, patching, server and workstation maintenance, and basic SCADA application support, while adhering to established KM SCADA policies, procedures, and standards.
The SCADA Associate works under the guidance ofsenior SCADA personnel and SCADA Management team and serves as a foundational support role contributing to system availability, cybersecurity posture, and operational readiness.
What You Will Do
Essential Duties and
:
SCADA & Systems Support
Provide basic tier 1 support for SCADA systems, applications, and related infrastructure.
Monitor SCADA servers, services, and client environments and escalate issues as appropriate.
Assist with basic SCADA application configuration, system validations, and routine health checks.
Support HMI client installations and basic troubleshooting.
Patching & Maintenance
Perform scheduled operating system and application patching for SCADA servers and workstations following approved change and cybersecurity processes.
Assist with server maintenance activities including reboots, disk space management, service restarts, and log reviews.
Verify patching success and document results in accordance with KM standards.
Server & Infrastructure Support
Assist IT Infrastructure personnel with SCADA server provisioning, upgrades, and decommissioning.
Support backup verification, antivirus status checks, and system hardening efforts.
Participate in troubleshooting issues related to Windows operating systems, databases, and virtualization platforms under direction of senior staff.
Desktop & End-User Support
Provide desktop support for control room and SCADA-related users, including:
Workstation setup and replacement
Peripheral support (monitors, keyboards, printers)
Software installation and configuration
Troubleshoot basic desktop, network connectivity, and application issues.
Coordination & Communication
Work with Engineering, Control Center, Operations, Telecommunications, and IT teams to support ongoing operations.
Respond to incidents, service requests, and alarms per defined procedures.
Accurately document work performed, issues encountered, and resolution steps.
Documentation & Compliance
Follow established SCADA, IT, cybersecurity, and change management procedures.
Assist in maintaining system documentation, checklists, and standard operating procedures.
Support audits and compliance activities as required.
What You Need
Position
:Minimum
:
Education:
Associate degree in Information Technology, Computer Science, Engineering Technology, or related field
OR
Equivalent combination of education and relevant experience
Experience / Specific Knowledge:
0–2 years of experience supporting IT systems, automation systems, or SCADA environments
Basic understanding of Windows server and desktop operating systems
Familiarity with patching, system maintenance, and basic troubleshooting concepts
Exposure to SCADA, automation, or industrial control systems is preferred
Basic understanding of networking and cybersecurity principles
Technical Skills: