Correspondence Coordinator

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Location Parramatta with flexible working arrangements available across NSW Department of Education offices.
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
• Competitive remuneration ranging from $113,574 to $125,720 plus super & annual leave loading.

The NSW Department of Education is seeking a professional, detail-oriented Correspondence Coordinator to provide high-quality support in managing and, when needed, preparing and writing official correspondence and briefings.

This role liaises with CESE business units and corporate areas to respond proactively under tight deadlines while maintaining exacting standards of accuracy, presentation, and timeliness.

Responsibilities include coordinating CESE official correspondence to high standards, preparing briefings, reports, submissions, and issue responses, collaborating with CESE Directors and senior leaders to produce written materials, advising on records management and tracking systems, guiding administration staff to improve capacity, planning and managing high-volume workloads with conflicting deadlines, delivering accurate, well-written correspondence, and handling sensitive matters in partnership with senior officers.

For further information please click here to view the role description

About you 

• Proven experience managing official correspondence, briefings, and related documents.
• Takes responsibility for their work from inception to final delivery, with accountability for outcomes.
• Maintains excellent memory for detail, deadlines, and related context to ensure accuracy.
• Demonstrates empathy and a genuine commitment to supporting colleagues and stakeholders.
• Proactively drives quality and timeliness in all correspondence and briefs.
• Excellent writing, editing, and proofreading skills; meticulous attention to detail.
• Strong time management and ability to meet tight deadlines.
• Experience with records management, databases, and tracking systems.
• Ability to work collaboratively with senior leaders and cross-functional teams.
• High level of confidentiality and professional judgment.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Current and valid NSW Working with Children Check (WWCC) for paid employment.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Thursday 11 June at 11:59pm.

For role enquiries please contact Matthew Loftus via email [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.