Job Description
Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
The Role
We are seeking an experienced and detail-oriented Airline Ticketing Specialist to join our travel operations team. The ideal candidate will have a strong background in GDS platforms (Amadeus and/or Sabre) and a proven track record in ticket issuance, EMD fulfillment, and interpreting complex airline fare rules. In this role, you will manage ticketing queues, liaise with airlines and providers, and ensure seamless booking fulfillment. As this is a 24/7 operation, the candidate must be comfortable working rotational shifts, primarily during the afternoon and night.
Location : Mumbai
Duties & Responsibilities:
Manage ticketing queues
New issuance
EMD fulfillment
Fare rule interpretation
Error reporting
Contact airlines and providers for different issues
Knowledge of NDC’s and ADM’s is an added advantage
Requirements
2 years + of experience in ticketing
Proficiency in GDS : Amadeus & Sabre (even if candidate is expert in either of Amadeus or Sabre - we can consider)
Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night)
Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2)
Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
Excellent written and verbal communication skills in English
Understanding the logic behind validating carriers and basic knowledge of IATA regulations
Well organized, persistent with multitasking skills
Self-driven, proactive, and results-oriented
Competent quantitative skills (good in calculations)
Ability to manage change and work under pressure
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.