Job Description
Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
Position Overview
We’re seeking an organized, motivated and technically skilled Travel Agent to join our Payouts Team in India. For this position, we’re seeking a savvy professional who will drive innovation and execution excellence in our second line department.
Main responsibilities in the payout team are to process refunds to our customers and account for it.. As a payout travel agent you will work with financial transactions which require high attention to details and constant high quality with focus on detailing.
Resoponsibility
Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
Prioritize and handle payouts to our end customers
Control handled payouts in respective systems
Manage pending backlog in timely manner
Contact Airlines & Providers for different issues
Analyze and propose solutions for task optimizations & automations
Cooperate with other teams to resolve any pending issues.
Requirements
Min HSC or Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
At least one year experience as a Travel Agent or any domain with customer service.
Competent quantitative skills (good in calculations)
Experience with accounting processes & software.
Great analytical and problem-solving skills with attention to detail
Seeking best practice implementation and driving ideas
Excellent written and verbal communication skills in English
Self-driven, proactive and results oriented
Well organized, persistent with multitasking skills.
Preferred Qualifications
Travel industry experience is a big plus
Attention to detail
Analytical and data driven thinking
Accountability & cooperation
Strong communication with time management skills
Ability to self-motivate and take initiative
Self organized with good time management
Ability to manage change and work under pressure
Benefits
What’s in it for You?
Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
Meal Coupons: A tasty perk to fuel your workday—delicious meals or snacks on us!
Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off—literally.
Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions—boosting your skills and career progression.
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.