Team Manager with Portuguese or German and English (Varna - on site)

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to: 

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 

Our most successful candidates will have:

• Excellent knowledge of Portuguese and/or German language (C1/C2)
• English language proficiency (B2)
• Finished a Bachelor’s Degree of any course
• Minimum one year of experience in similar role
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Have excellent working knowledge of MS Office applications 

What we offer 

• Additional health and life insurance coverage
• Domestic relocation to one of our offices's cities 
• Generous annual leave
• Food vouchers and various discounts
• Transportation / Utilities allowance
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office 

 

All your information will be kept confidential according to EEO guidelines.