Director of Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in Canada.

Lead a global customer support organization dedicated to delivering exceptional service and building long-term customer relationships in a fast-growing technology environment. In this strategic leadership role, you will oversee distributed support teams across multiple regions, driving operational excellence while transforming support from a reactive function into a proactive customer success experience. You'll combine people leadership, process optimization, and AI-enabled innovation to improve service quality, team performance, and customer satisfaction. Working closely with cross-functional partners, you'll influence business outcomes through scalable support strategies and continuous improvement initiatives. This is an outstanding opportunity for an experienced support leader who thrives in dynamic, remote-first environments and is passionate about delivering world-class customer experiences.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in Canada.

Lead a global customer support organization dedicated to delivering exceptional service and building long-term customer relationships in a fast-growing technology environment. In this strategic leadership role, you will oversee distributed support teams across multiple regions, driving operational excellence while transforming support from a reactive function into a proactive customer success experience. You'll combine people leadership, process optimization, and AI-enabled innovation to improve service quality, team performance, and customer satisfaction. Working closely with cross-functional partners, you'll influence business outcomes through scalable support strategies and continuous improvement initiatives. This is an outstanding opportunity for an experienced support leader who thrives in dynamic, remote-first environments and is passionate about delivering world-class customer experiences.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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