TikTok LIVE User Operations Project Intern (TikTok LIVE-TW) - 2026 Start (BS/MS)

Team introduction TikTok LIVE-Regional Operations-TW aims to empower a safe, authentic, and inclusive LIVE environment and provide the best real-time experience that cultivates a sense of belonging, enhances real-life experience, enables diverse businesses and provides economic opportunities for people to interact in real-time. Members with high motivation to grow gather, and there is a culture of open discussion from a qualitative and quantitative point of view.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

• Serve as the external customer support contact point, handling various inquiries and issues from external users, including but not limited to appeals processing, abnormal issue investigation, and user experience assurance.
• Analyze operational data and structure issue-related data to identify high-frequency issues, policy deviations, and process bottlenecks. Generate business insights and provide optimization recommendations to support business and product decision-making.
• Participate in AI-related projects, organize and label issue data, and regularly deliver high-quality datasets for model training and optimization to improve customer support efficiency.

Minimum Qualification(s)

• Based in Tokyo, fluent Chinese speaker and good English communication skills. Proficiency in Chinese is required for user communication and issue handling in Chinese; English for internal cross-team collaboration.
• Available to start on June 15 or earlier, able to work 3-4 days per week with a minimum internship duration of 4 months.
• Strong communication and interpersonal skills, with a strong sense of customer service and cross-functional collaboration ability.
• Quick response time and strong execution skills, able to efficiently resolve issues in a fast-paced environment.
• Strong problem-solving and analytical skills with clear logical thinking and the ability to independently drive issue resolution.
• Detail-oriented and highly responsible, capable of handling repetitive and detail-heavy tasks consistently.
• Data-sensitive, with basic data processing and analysis skills (e.g., Excel/table processing).

Preferred Qualification(s)

• Familiarity with content platforms or livestreaming business operations.

If you have any questions, please reach out to us at [email protected]