Customer Success Team Lead - Hypercare & Migration

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Team Lead - Hypercare & Migration in United Kingdom.

This role sits at the heart of a large-scale platform transformation, ensuring customers are successfully guided through complex migration journeys to a modern SaaS solution. You will lead a specialized Customer Success team responsible for hypercare support, onboarding continuity, and post-migration stabilization across diverse international clients. Acting as both a strategic leader and trusted escalation point, you will help customers navigate change with confidence while ensuring alignment across Support, Product, Engineering, and Professional Services. The position combines hands-on customer engagement with team leadership, requiring strong communication, empathy, and the ability to manage high-stakes situations. You will shape migration playbooks, improve processes, and directly influence customer experience during critical transition phases. This is a highly impactful role in a fast-scaling, global SaaS environment where customer trust and operational excellence are key success drivers.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Team Lead - Hypercare & Migration in United Kingdom.

This role sits at the heart of a large-scale platform transformation, ensuring customers are successfully guided through complex migration journeys to a modern SaaS solution. You will lead a specialized Customer Success team responsible for hypercare support, onboarding continuity, and post-migration stabilization across diverse international clients. Acting as both a strategic leader and trusted escalation point, you will help customers navigate change with confidence while ensuring alignment across Support, Product, Engineering, and Professional Services. The position combines hands-on customer engagement with team leadership, requiring strong communication, empathy, and the ability to manage high-stakes situations. You will shape migration playbooks, improve processes, and directly influence customer experience during critical transition phases. This is a highly impactful role in a fast-scaling, global SaaS environment where customer trust and operational excellence are key success drivers.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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