A/R Manager

PURPOSEResponsible for the timely collection, reconciliation, and management of accounts receivable for assigned business segments. This role partners closely with Sales, Claims, Customer Service, and Cash Application, and provides hands-on leadership, training, and oversight of Accounts Receivable Representatives. Reports to the Director, Credit and Collections. KEY RESPONSIBILITIES Manage and collect accounts receivable for assigned business segments, including high-balance and national retail customers. Oversee delinquent account collections, reconciliations, deductions, disputes, and claims through effective cross-functional collaboration and customer communication. Research, track, validate, and resolve national account deductions and claims in a timely manner. Train, coach, and supervise assigned Accounts Receivable Representatives. Serve as a working manager by directly managing an assigned customer portfolio. Assess and report credit risk using customer payment history, market data, trade monitoring services, and financial statements. Recommend credit limits and payment term changes. Approve refunds, unearned discounts, and uncollectible deductions. Support SOX compliance, audits, and departmental process improvement initiatives. Approve credit for new orders and provide regular reporting on collections performance. Perform additional duties and special projects as assigned. REQUIRED EDUCATION/EXPERIENCES Bachelor’s degree in Accounting, Finance or Business Minimum 5 years of credit and collections experience, including experience in a supervisory or management role PREFERRED EDUCATION/EXPERIENCES SAP experience COMPETENCIES Strong customer focus with supervisory collections experience Credit risk management and financial statements analysis          Clear, organized, and process-driven communication Proven leadership and accountability High attention to detail with strategic perspective Ability to work independently and meet performance goals Collaborative mindset with strong professional integrity Advanced Excel skills Experience reviewing financial statements and ratios Knowledge of international collections, letters of credit, guarantees, and credit insurance Demonstrated commitment to company values: Safety, ESG, Teamwork, Ownership, Customer Focus, and Excellence