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Job Description
Schedule & Location
- Hours: Monday–Friday, 8:00 AM – 4:30 PM (Onsite)
- Location: Spring Mill Pediatric Ophthalmology Department
Position Overview
This role supports front-end patient access operations and ensures a smooth, positive experience for patients from arrival through departure. The Registration Specialist facilitates patient flow, collects accurate demographic and financial information, and supports scheduling and administrative functions to ensure efficient clinic operations and optimal reimbursement.
Key Responsibilities
- Patient registration, insurance verification, and check-in/check-out
- Schedule, reschedule, and manage patient appointments
- Manage referrals, faxes, and Cerner messages
- Coordinate with other clinic locations, SPAC, and billing teams as needed
- Answer incoming calls and direct patients and visitors appropriately
- Collect payments, explain charges and policies, and ensure accurate documentation
- Support overall patient flow in a timely, professional, and accurate manner
Benchmarks for Success
- 3 Months: Proficient with patient check-in and check-out processes
- 6 Months: Independently manage additional administrative duties (Cerner, faxes, etc.)
- 12 Months: Completion of Registration Specialist II Career Ladder competency checklist (if desired)
Skills for Success
- Strong customer service and service recovery skills
- Ability to adapt and support team needs across functions
- Effective communication and teamwork
- Detail-oriented with ability to manage multiple tasks
- Medical office experience is a plus!
Training & Onboarding
- Training is tailored based on experience level:
- Experienced hires: Focus on learning department workflows and paper chart processes
- Inexperienced hires: Comprehensive training on registration functions and paper chart protocols
Required Qualifications
- High School Diploma or GED
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Preferred Qualifications
- Experience in a healthcare setting
- Familiarity with medical terminology, insurance processes, and clinical workflows
- Knowledge of ICD-10 and CPT coding
Ability to interpret insurance information
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.