Sales Assistant | Retail | ACE Hardware | Festival Plaza Jebel Ali

Job Requisition ID: 179257 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Assistant is responsible for delivering a clean, tidy, shoppable store environment that enhances the customer shopping experience and drives sales to meet set targets. Utilizing effective selling techniques and comprehensive product knowledge, the role seeks to engage customers and provide excellent service while adhering to store procedures and maintaining accurate pricing. This position involves collaborating with team members and management to facilitate the operational workflow and participate in store events.

Customer Service

• Provide a high level of customer service at all times, both internal and external, by being aware of product categories and assisting and advising customers in a professional manner.
• Respond to customer inquiries and resolve issues promptly to maintain customer satisfaction.

POS Operation

• Operate the point of sales system as needed and be aware of procedures required for cash operations.
• Maintain high levels of accuracy in all transactions to ensure financial integrity.

Product Knowledge

• Actively learn product uses and benefits to advise customers on the right products to meet their requirements.
• Use product knowledge to enhance sales through add-on selling techniques, thereby increasing revenue.

Receiving Deliveries

• Assist with receiving deliveries and display goods in accordance with approved procedures to ensure product availability.
• Stock shelves and organize products as per merchandising guidelines.

Ticketing & Pricing

• Comply with in-store procedures for pricing and ticketing to ensure accurate customer pricing and protect against company loss.
• Monitor and adjust pricing to reflect special promotions and seasonal changes.

Merchandising Principles

• Apply merchandising principles to ensure a strong corporate image and attractive store displays.
• Maintain a clean and tidy store by initiating and executing a cleaning program in the assigned department.

Other Events

• Assist in stock takes, new store openings, product launches, and seasonal events as required.
• Collaborate with team members to ensure successful execution of store events.

General Accountability

• Focus on prescribed tasks, following written routines, processes, or procedures to accomplish them efficiently.
• Report processes that are not functioning properly to higher management.

• Excellent communication and interpersonal skills.
• Ability to operate POS systems with high accuracy.
• Proven ability to learn and apply product knowledge.
• Capability to work collaboratively in a team-oriented environment.

• Completion of Secondary School.
• At least 2 years of experience in a retail environment.
• Strong customer service skills and ability to interact with customers professionally.
• Ability to learn and apply merchandising principles effectively.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…