Corporate Customer Service Executive (Part-Time)

 

• Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
• Provide quotations for corporate clients and arrange food delivery to their workplace
• Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
• Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
• Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
• Operate in a highly autonomous environment which empowers you to make decisions
• Contribute to high impact projects
• Strategically think about operational improvements and efficiencies

 

• Able to work for 2-3 days per week (min. 16 hours)
• Open to undergraduate student
• Good to have work experience related to customer service, account management or process improvement etc.
• Passionate and enthusiastic attitude with professional customer service manner
• Self-motivated to go the extra mile and think out of the box to solve problems
• Ability to multi-task in an organized manner in a fast-paced working environment
• Fluency in both English and Chinese, including word processing
• Track record of building processes, tools, and teams that deliver amazing customer support
• Strong organizational skills, work ethic/grit, and attention to detail
• Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed

What We Offer

• An international team that you will learn and be inspired from
• A fast-paced environment to hone your entrepreneurial and professional skills
• A great collaborative working atmosphere with regular company and team events
• Responsibility from day one in a fast growing and global company