Job Description
Head of Customer Solutions
Drive the end-to-end customer solutions ecosystem, shaping how cutting-edge legal technology is delivered, adopted, and optimised across ANZ.
Lead high-impact teams at the intersection of sales, product, and innovation—leveraging AI and advanced solutions to transform customer outcomes and business growth.
About our Team
At LexisNexis, we’re more than a legal and professional services company; we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries.
About the Role
As Head of Customer Solutions, you will lead the end-to-end Customer Solutions function across pre-sales, implementation, and customer enablement for the ANZ business.
This is a newly established and critical function, responsible for ensuring LexisNexis solutions are positioned, delivered, and embedded in a way that drives measurable customer outcomes and long-term value.
You will bring together solution consulting, technical training, implementation, and customer adoption into a cohesive operating model; supporting revenue growth, customer retention, and expansion. Working cross-functionally with Sales, Product, and Content teams, you will translate customer needs into scalable, high-quality solutions while ensuring technical accuracy and effective delivery through training and enablement.
This leadership role has accountability for multiple teams, setting strategic priorities, allocating resources, and executing departmental business plans aligned to organisational objectives.
Responsibilities
- Lead the end-to-end Customer Solutions function across pre-sales, delivery, and customer enablement
- Develop and implement technical training programs aligned with product releases and organisational priorities
- Partner with Product teams to ensure training materials and courseware remain accurate, relevant, and effective
- Deliver and oversee technical product training for internal stakeholders (sales, customer service, engineers) and customers
- Build and manage multiple teams of professionals, driving performance, capability, and results
- Establish departmental plans, set priorities, and allocate resources to achieve business outcomes
- Own customer lifecycle outcomes, including solution design, implementation, adoption, and value realisation
- Drive consistency and quality across customer engagements to improve conversion, retention, and expansion
- Provide strategic input into product direction and go-to-market strategy based on customer insights
- AI Fluency: Drive AI and technology adoption by promoting AI fluency, sharing best practices, evaluating tools, and partnering with business, IT, and leadership to enable effective change. Improve productivity and workflows by identifying and implementing AI, automation, analytics, and digital solutions that enhance decision making, customer experience, and operational efficiency
Requirements
- Proven leadership experience managing large or multiple teams of professionals
- Strong experience in technical training, sales enablement, or customer solutions environments
- Experience working cross-functionally with Sales, Product, and Customer teams
- Demonstrated ability to develop training strategies, courseware, and enablement programs
- Experience in delivering customer-facing solutions across the full lifecycle (pre-sales to adoption)
- Strong strategic thinking and decision-making aligned to organisational objectives
- Experience setting departmental priorities, managing performance, and delivering business plans
- Ability to translate customer needs into scalable technical solutions
- Familiarity with AI, automation, or digital transformation initiatives is highly regarded
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Employee Assistance Program
- Benefits for you and your family
- Access to learning and development resources
- Global discounts and free wellbeing & learning classes
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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