Strategic Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This role sits at the intersection of enterprise relationship management, revenue strategy, and cross-functional execution for high-value, complex customers. You will be responsible for owning and growing strategic B2B SaaS accounts, ensuring strong retention while identifying expansion opportunities across multi-location organizations. The position requires a consultative approach to executive stakeholders, combined with operational rigor to manage renewals, health scoring, and lifecycle planning. You will play a key role in driving Quarterly Business Reviews, aligning internal teams around customer outcomes, and translating customer needs into actionable product and process improvements. Beyond managing accounts, you will contribute to building scalable customer success frameworks that define how enterprise clients are supported and grown. This is a high-impact role in a fast-paced, collaborative environment where customer value and long-term growth are central priorities.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This role sits at the intersection of enterprise relationship management, revenue strategy, and cross-functional execution for high-value, complex customers. You will be responsible for owning and growing strategic B2B SaaS accounts, ensuring strong retention while identifying expansion opportunities across multi-location organizations. The position requires a consultative approach to executive stakeholders, combined with operational rigor to manage renewals, health scoring, and lifecycle planning. You will play a key role in driving Quarterly Business Reviews, aligning internal teams around customer outcomes, and translating customer needs into actionable product and process improvements. Beyond managing accounts, you will contribute to building scalable customer success frameworks that define how enterprise clients are supported and grown. This is a high-impact role in a fast-paced, collaborative environment where customer value and long-term growth are central priorities.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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