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Starszy Specjalista/Customer Service Representative Senior Specialist with French
Kraków, Woj. Malopolskie, PolandPosted 4 months ago
onsite
Job Description
Responsibilities
- Act as the main contact for customers and manage daily communication.
- Manage the full order cycle from order entry to delivery in SAP.
- Monitor orders, shipments, stock levels, and delivery performance.
- Handle order deviations, urgent requests, and service issues.
- Cooperate with sales, supply chain, and production teams.
- Monitor customer credit limits and report risks or disputes.
- Proactively anticipate customer needs and prevent service issues.
Requirements
- Experience in customer service, logistics, or order management.
- Good knowledge of SAP and MS Office tools (especially Excel).
- Strong organizational and problem-solving skills.
- Customer-oriented mindset and attention to detail.
- Fluent in English and French.
- Ability to work in a fast-paced environment and manage priorities.
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.