The Platform Specialist (ERP) plays a key operational and strategic role in ensuring availability, reliability, security, and continuous improvement of War Child Alliance’s Unit4 platform as a business-critical global service. The role is responsible for the end-to-end administration, delivery, maintenance, and optimization of the Unit4 environment, ensuring that the platform remains stable, secure, scalable, and aligned to evolving organizational needs. This includes hands-on administration, configuration, implementation, release management, access control, integrations, incident resolution, documentation, and continuous service improvement.
In addition to Unit4, the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization, applying the same structured and service-led approach. The position ensures that these systems are effectively governed, supported, maintained, and continuously improved, while also strengthening the integration and alignment between multiple business applications, workflows, and data flows across the organization.
Working within War Child Alliance’s wider enterprise systems landscape, including Salesforce Cloud (CRM) and other cloud-based tools, the Application Platform Lead (ERP) ensures that multiple business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders, suppliers, and internal IT colleagues to ensure that Unit4 and related SaaS platforms are implemented in a scalable way, operated as well-managed services, and continuously enhanced to meet changing operational and strategic needs.
In addition to Unit4, the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization, applying the same structured and service-led approach. The position ensures that these systems are effectively governed, supported, maintained, and continuously improved, while also strengthening the integration and alignment between multiple business applications, workflows, and data flows across the organization.
Working within War Child Alliance’s wider enterprise systems landscape, including Salesforce Cloud (CRM) and other cloud-based tools, the Application Platform Lead (ERP) ensures that multiple business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders, suppliers, and internal IT colleagues to ensure that Unit4 and related SaaS platforms are implemented in a scalable way, operated as well-managed services, and continuously enhanced to meet changing operational and strategic needs.
What you will do:
- Own and lead the end-to-end administration, delivery, support, and continuous improvement of the Unit4 platform as a business-critical service.
- Drive and deliver implementation and enhancement cycles, including requirements gathering, solution design, configuration, testing, deployment, and release management.
- Translate and priorities business requirements into scalable, secure, and sustainable Unit4 and SaaS solutions aligned with organizational needs.
- Administer and optimize the Unit4 environment, including user management, roles, permissions, workflows, automation, data models, and platform configuration.
- Own and manage ITIL service management processes for the platform, including incidents, service requests, problems, changes, releases, and escalation pathways.
- Monitor and proactively improve system performance, reliability, service levels, and user experience through root cause analysis, KPI tracking, and issue prevention.
- Lead continuous improvement by identifying process enhancements, automation opportunities, and roadmap priorities across Unit4 and supporting SaaS applications.
- Ensure accountability for system integration, data flows, data integrity, and alignment across Unit4 and other connected business systems.
- Provide ownership and oversight of user support, adoption, documentation, training, and resolution of recurring issues through sustainable solutions.
- Coordinate and manage internal stakeholders, vendors, and implementation partners to ensure timely delivery, alignment of expectations, and accountability for outcomes.
ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES
- Maintain and safeguard core applications, ensuring system performance, stability, and effective alignment with user and business needs.
- Safeguard and maintain data accuracy, consistency, and application logic across integrated systems, ensuring alignment with business processes and controls.
- Coordinate and support application testing, system upgrades, and change deployments, including documentation updates and user readiness activities.
- Deliver first- and second-line support for core applications, resolving incidents and liaising with vendors where required to ensure timely resolution.
- Collaborate with IT colleagues to maintain system interfaces and ensure seamless data exchange between applications and external platforms.
- Provide and maintain user training, guidance, and support materials, including manuals, FAQs, and system documentation in collaboration with process owners.
- Identify and propose system and process improvements, supporting implementation of enhancements aligned with organizational priorities.
- Establish and monitor user access and authorization structures, ensuring compliance with internal controls, security requirements, and safeguarding standards.
- Participate in cross-functional and multidisciplinary teams focused on improving digital workflows, systems integration, and organizational processes.
- Uphold and embed War Child safeguarding and data protection principles in all application administration, support, and system management activities.
- Maintain and operate ITIL-aligned change, release, and service management processes across supported applications and platforms.
- Evaluate and support adoption of new system features and application capabilities where they improve efficiency, usability, or service delivery