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Job Description
We are seeking an experienced and motivated Manager, Guest/Premium Service, to join our team. In this high-impact role, you will support all facets of the Guest Experience for our Premium Services department, while playing a key role in broader department initiatives.
What You Will Do:
Create a best-in-class premium experience across all touchpoints, focusing on clubs, suites, and group spaces.
Lead a group of 60+ part-time Premium Team Members and assist them with delivering exceptional service at all arena events (basketball games, shows, and concerts).
Serve as Premium Manager on duty and coordinate with the Guest Services Managers to provide adequate leadership coverage for the entire team.
Manages the Suites and Premium Clubs around the entire arena. Including but not limited to; two levels of Suites (70+ Suites), Loge and Theater boxes, Party Suites and (6) Premium Clubs.
Collaborate with the current Premium Services Manager on the new Premium Experiences college program.
Other duties as assigned.
What We Need from Our Manager, Guest/Premium Services:
Previous experience in a high-end hospitality or premium role.
Previous experience managing a team and developing direct reports.
A demonstrated passion for delivering exceptional guest service and building relationships.
Experience working events (arena, stadium, theme parks) is preferred.
Experience/ Education Requirements:
High school diploma or GED
Bachelor’s degree in hospitality, management, or related field, or equivalent work experience.
3+ years in the Hospitality industry in a Premium Experience Leadership role.
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by the Manager, Guest/Premium Services, to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.