IT Operations Associate III

Job Track Description:

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• IT Operations Requirement 
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• Monitoring wide range of applications 
• Must have good knowledge in spoken and written English
• Works with a moderate degree of supervision
• Some knowledge on Microsoft servers.
• Involves working in 24/7 rotational shift (should be willing to work in night shift)
• Minimum of 1– 3 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
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• Job Description: 
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• Monitoring , Troubleshoot and provide support to Production/UAT Applications 
• Works within established procedures and practices.
• May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
• Production application 
• Production servers
• ServiceNow or similar ticketing system
• Analyzes production issues and recommends strategy.
• Participate in performance monitoring and optimization
• Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills
• Remain flexible to changes in priorities with the ability to multi-task
• Performs actions based on business/operational needs.
• Verifies environment stability.
• Reviews documented processes for accuracy relevance.
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.