Team Leader Community

Why You’ll Love This Role:
This is a rewarding opportunity to lead and shape community support and transport services that make a meaningful difference in people’s lives. You will lead service delivery, people and performance ensuring high quality, person-centred outcomes that support residents to remain living independently. You will supervise a diverse workforce of staff and volunteers, influence operational effectiveness, and play a key role in delivering safe, responsive and customer-focused services that support the City’s community services objectives.

What You Will Be Doing:

• Lead daily community support and transport service operations
• Coordinate and supervise Support Workers and Volunteers, including onboarding, rostering and performance
• Support recruitment of staff and volunteers in collaboration with internal teams
• Ensure accurate and efficient rostering aligned to customer needs, workforce capability and service priorities
• Monitor service delivery to ensure high quality, safe and consistent outcomes
• Identify service improvements, workforce trends and operational efficiencies
• Contribute to policy, procedure and continuous improvement initiatives
• Build strong relationships with internal teams, volunteers, customers, families and external stakeholders

What You’ll Bring:
We are looking for a proactive and people focused leader who thrives in a fast-paced, community services environment. You’ll bring:

• Certificate IV in Aged Care Services (or equivalent experience)
• Strong leadership and team coordination experience, ideally across staff and volunteers
• Demonstrated ability to deliver high quality, person-centred services
• Excellent communication and interpersonal skills with a strong customer service focus
• Experience in rostering, workforce planning and identifying service delivery gaps
• Current First Aid Certificate
• Understanding of compliance, safety and quality requirements in community or aged care services
• Experience working with older people, people with disability and/or their families

Why You’ll Love Working Here

• Rewarding You - Boosted superannuation and extra leave options
• Grow With Us - Leadership programmes and study support
• Feel Your Best - Gym discounts, private health insurance discounts, and wellness perks

Ready to Make a Real Impact?

If you’re ready to shape the future of senior services in Stirling, we’d love to hear from you!

Questions? Reach out to Linda Kuuse on (08) 9205 7950
Applications close: 11.59pm Friday 5 June 2026 (We may begin interviews before the closing date, so don’t wait!)

The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.