Resident Assistant Position at Highline College

Job Title: Resident Assistant 

Reports To: Residence Life Coordinator 

Location: Campus View at Highline College in Des Moines, WA 

Compensation: $17.49 per hour and a single bedroom within a 4-bedroom unit 

FLSA Status: Student Non-Exempt 

Company Information: 

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. 

Summary

Resident Assistants (RAs) are live-in student leaders dedicated to supporting the personal, social, and academic success of residents within the Campus View community. RAs foster an inclusive, safe, and engaging living environment while helping students successfully transition to Campus View and Highline College. Through community development, mentorship, programming, and policy enforcement, RAs serve as valuable resources and role models for residents.

Essential Duties and Responsibilities

Community Development & Resident Support

• Build relationships with residents and learn resident names and room assignments within the first three weeks of the semester.
• Foster a positive, inclusive, and respectful residential community through communication, engagement, and programming.
• Maintain a visible and approachable presence within the residence halls and community.
• Encourage resident involvement in floor activities, residence hall programs, and campus-wide events.
• Identify and assist residents experiencing academic, personal, emotional, wellness, or social concerns and refer students to appropriate campus resources when needed.
• Respond appropriately to incidents involving discriminatory, harassing, or inappropriate behavior related to race, ethnicity, religion, gender, sexual identity, disability, or other protected identities.
• Serve as a communication liaison between residents and Campus View Student Housing staff.

Conflict Resolution & Policy Enforcement

• Notify supervisors promptly of roommate conflicts and assist with mediation processes and roommate agreements.
• Address and document policy violations appropriately and report incidents to the Resident Director.
• Interpret and uphold residence hall and institutional policies and procedures.
• Encourage residents to take responsibility for their actions and community impact.
• Complete incident reports, duty logs, and related documentation accurately and promptly.

Programming & Student Engagement

• Plan and facilitate at least one social or educational program each month in alignment with the residential programming curriculum.
• Encourage resident involvement in the planning and implementation of programs and community initiatives.
• Submit program proposals, promotional materials, and evaluations by established deadlines.
• Complete program evaluations within 24 hours following program completion.

Facilities & Operations

• Assist with residence hall opening and closing procedures each semester.
• Participate in room condition assessments before move-in and after move-out.
• Conduct health, safety, and maintenance inspections and follow up on concerns as needed.
• Report maintenance and facility concerns promptly.
• Assist with additional facility management responsibilities as assigned.

Administrative Responsibilities

• Complete administrative duties thoroughly and on time, including occupancy checks, damage billing documentation, maintenance reporting, surveys, and incident documentation.
• Participate in staff training and administrative preparation prior to the start of classes and following the conclusion of each semester.
• Attend all required staff meetings, in-services, one-on-one meetings with supervisors, and departmental events.

Duty & Emergency Response

• Participate in the RA on-call duty rotation, including evenings, weekends, holidays, and academic break periods.
• Respond to emergencies and situations requiring immediate attention.
• Learn and implement emergency response and crisis management procedures.
• Conduct duty rounds throughout all residential buildings and respond to calls received on the duty phone.

Additional Expectations

• Participate in RA selection processes, move-in and move-out operations, training sessions, open houses, homecoming activities, and other departmental initiatives as assigned.
• Abide by all Campus View and Highline College policies and procedures.
• Perform additional duties as assigned by Housing and Residence Life staff.

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• High school diploma.
• Current student at Highline College
• Maintain full-time enrollment and “good standing” with Highline College
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.  
• Ability to live on site and serve on-call duty rotation
• Ability to move and lift up to 35 pounds.

On average, RAs can expect 6-10 hours of paid hourly compensation for clocked in hours. RAs should expect to dedicate approximately 12-15 hours of work per week to the RA role due to the hybrid pay structure of the hourly compensation and the provision of housing, RA Duty rotation covers all hours when the office is closed (5 PM – 8:30 AM on weeknights, 24 hours on weekends). RAs should expect to be on call 2-5 evenings per week, including weekends, holidays, and break periods. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.  

This is not an employment agreement. Position not eligible for benefits. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.