Director, Success Engineer (Strategic)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Success Engineer (Strategic) in the United States.

This leadership role sits at the intersection of customer success, technical consulting, and enterprise SaaS strategy, focused on supporting the most complex and high-value strategic customers. You will lead a team responsible for driving product adoption, utilization, and long-term value realization across large, multi-location, and enterprise accounts. The role blends hands-on technical depth with executive-level customer engagement, ensuring customers extract maximum value from advanced platform capabilities. You will define how a world-class post-sales technical success function operates at scale, shaping processes, playbooks, and performance standards. Working closely with Sales, Product, Engineering, and Customer Success leadership, you will influence roadmap priorities and expansion opportunities. This is a highly visible role where customer outcomes directly connect to revenue retention and growth. It is ideal for a builder who thrives in fast-moving environments and enjoys creating structure where it does not yet exist.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Success Engineer (Strategic) in the United States.

This leadership role sits at the intersection of customer success, technical consulting, and enterprise SaaS strategy, focused on supporting the most complex and high-value strategic customers. You will lead a team responsible for driving product adoption, utilization, and long-term value realization across large, multi-location, and enterprise accounts. The role blends hands-on technical depth with executive-level customer engagement, ensuring customers extract maximum value from advanced platform capabilities. You will define how a world-class post-sales technical success function operates at scale, shaping processes, playbooks, and performance standards. Working closely with Sales, Product, Engineering, and Customer Success leadership, you will influence roadmap priorities and expansion opportunities. This is a highly visible role where customer outcomes directly connect to revenue retention and growth. It is ideal for a builder who thrives in fast-moving environments and enjoys creating structure where it does not yet exist.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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