Job Description
Role Overview
We are hiring Students Admission Specialists (Admissions Counselors) to support a US-based
higher education client. You will serve as the first point of contact for prospective students,
guiding them through the pre-matriculation journey and ensuring a smooth transition into
enrollment.
This is not a traditional call center role. You will manage a personal caseload of students like
an account manager—owning their journey, maintaining engagement, and driving
conversion from application to matriculation.
Key Responsibilities
Manage a caseload of 100–300 prospective students through the admissions pipeline
Respond to inquiries via phone, email, chat, and SMS in a timely manner
Guide students on programs, career outcomes, requirements, and enrollment steps
Drive conversion from application to matriculation through consistent follow-ups
Maintain student engagement through Week 1 of the first term
Identify and address barriers to enrollment proactively
Ensure clean handoff to on-campus advisors when needed
Maintain accurate records in CRM/SIS systems
Technology & Systems
Use CRM systems (Salesforce or similar) to manage pipeline and track progress
Leverage AI tools and automation for outreach and engagement
Monitor AI-assisted conversations and ensure accuracy
Assist students in navigating portals, LMS, and university systems
Qualifications
At least 1 year experience in customer service, admissions, or sales
Strong communication skills with clear and professional tone
Ability to manage high-volume caseload independently
Comfortable using CRM systems, email, chat, and AI tools
Self-starter with strong organization and time management skills
Willing to work US Eastern Time night shift
What We’re Looking For
Proactive and ownership-driven mindset
Ability to manage competing priorities and stay organized
Comfortable engaging and guiding students independently
Adaptable to changing processes and tools
Empathetic and student-focused approach
Tech Requirements
- Processor: Intel iCore 5, Ryzen 5, or higher
- RAM: 16GB or more
- Setup: Dual Monitor
- OS: Windows 11 Pro
- Accessories: Noise-canceling headset & camera