Cash Collection Representative II
Job Description
Job Description:
ABOUT ENVISTA HOLDINGS CORPORATION
Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.
Key Responsibilities
- Build and maintain strong relationships with customers through daily interactions.
- Engage in proactive collection activities via telephone calls, emails, reminders, and account statements.
- Monitor customer accounts and perform daily collection activities on overdue payments.
- Prepare collection arrangements, payment plans, or extended terms as needed.
- Handle customer inquiries, resolve issues, and process adjustments in line with company policies.
- Process customer payments and provide support with payment posting clarifications.
- Collaborate on refund processes when required.
- Maintain accurate and up-to-date customer account records, including portfolio clean-up, audits, and reconciliations.
- Review, validate, and recommend release of customer orders on credit hold in accordance with Envista credit policy.
- Partner with Sales Managers, Sales Representatives, and Customer Service teams to review customer status and support new order decisions.
- Drive actions to improve Days Sales Outstanding (DSO) and reduce bad debt exposure.
- Perform ad-hoc tasks and additional duties as assigned.
Job Requirements:
Qualifications
- College-level education in Finance, Accounting, Business, or a related field (e.g., Technical Degree or equivalent).
- 2–4 years of experience in similar customer-focused or collections roles.
- Credit collection certification or qualification is required.
- Proficiency in Microsoft Office tools, including Excel, Outlook, Teams, and other relevant applications.
- Strong ERP system experience, with SAP or Oracle proficiency required.
- Experience working with CRM systems (e.g., Trust IT) preferred.
Critical Skills/Technical Know-How:
- Fluent in English.
- Ability to work in fast‑paced shared‑service environments, managing a high‑volume portfolio.
- Familiarity with automated dunning/collection tools (HighRadius, GetPaid, or similar).
- Understanding of the credit collections process and use of collection automation tools is desirable
Conditions
- This position is Hybrid, 3 days from the office and 2 days from home.
- Envista Holdings in Costa Rica is in Heredia, La Aurora, Ultrapark 1.
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Operating Company:
CorporateEnvista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.