Job Description
Who You Are
The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis.
The Associate Field Service Engineer must be able to travel to a customer site at a moment’s notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards.
The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.
How It's Done
- Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
- Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
- Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
- Complete customer calls to understand the required parts and software needed for the visit
- Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
- Maintain a service tool kit and documentation to facilitate rapid customer response
- Participate in the on-call rotation for after-hours service support
- Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
- Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
- Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
- Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
- Travel to customer sites as required (~80%)
What You Need
- High School Diploma or GED with experience in robot repair
- Experience or education in a related environment with robotics integration, installation, or service repairs
- Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
- Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
- Familiar with standard machining practices, tooling, fixtures, and gauges
- Ability to read and interpret PLC ladder logic
- Must have or be able to obtain a valid driver’s license
- Must be able to drive throughout the organization’s service area for business as required
- Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes
What Would Be Even Better
- Associate’s or Bachelor's degree or equivalent technical education; or equivalent relevant experience
- Customer-focused with strong communication and presentation skills
- Ability to analyze customer issues and find resolutions quickly
- Previous experience with FANUC robots, controllers, and equipment
- Knowledge of older platforms or FANUC CNC controls is a plus
- Ability to work safely and effectively within OSHA Laws
- Able to work at customer sites with little direct supervision
It’s Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $51,917 - $83,283 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.
Sponsorship will not be provided for this position