Director of Client Engagement & Success
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Client Engagement & Success based in the United States.
This is a senior, mission-critical leadership role responsible for shaping and scaling the end-to-end client and family experience within a high-impact digital health environment. You will lead strategy and execution across client engagement, retention, and care coordination, ensuring families receive consistent, empathetic, and effective support throughout their care journey. The role blends operational leadership, systems thinking, and deep human-centered care, with a strong emphasis on addressing real-world barriers that affect access and continuity of treatment. You will act as a key escalation point for complex and high-need cases while also building scalable frameworks, processes, and AI-enabled workflows to improve outcomes at scale. Working cross-functionally with clinical, operations, and product teams, you will help align systems around patient success and family empowerment. This is a highly strategic and hands-on leadership opportunity in a fast-moving, remote-first organization focused on meaningful healthcare impact.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Client Engagement & Success based in the United States.
This is a senior, mission-critical leadership role responsible for shaping and scaling the end-to-end client and family experience within a high-impact digital health environment. You will lead strategy and execution across client engagement, retention, and care coordination, ensuring families receive consistent, empathetic, and effective support throughout their care journey. The role blends operational leadership, systems thinking, and deep human-centered care, with a strong emphasis on addressing real-world barriers that affect access and continuity of treatment. You will act as a key escalation point for complex and high-need cases while also building scalable frameworks, processes, and AI-enabled workflows to improve outcomes at scale. Working cross-functionally with clinical, operations, and product teams, you will help align systems around patient success and family empowerment. This is a highly strategic and hands-on leadership opportunity in a fast-moving, remote-first organization focused on meaningful healthcare impact.