Service Delivery Manager
Job Description
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Job Title: Service Delivery Manager
Location: Warrington
Contract: Full-time, permanent
Salary: Competitive; Depending on Experience
About the role
We are looking for a Service Delivery Manager to be based from our Warrington depot. This role plays a key part in ensuring we deliver a first-class service to both internal and external customers. You will oversee end-to-end service delivery, working closely with internal teams and customers to ensure efficient operations, high service standards, and continuous improvement.
Key responsibilities
You will be responsible for leading the delivery of high-quality services, ensuring customer satisfaction and operational efficiency while driving continuous improvement across service performance.
Manage end-to-end service delivery, ensuring timely and high-quality outcomes
Build and maintain strong customer relationships as the primary point of contact
Coordinate internal resources to meet service demands effectively
Monitor performance against KPIs and identify improvement opportunities
Manage escalations, ensuring issues are resolved quickly and effectively
About you
You will be an experienced and confident service delivery professional with strong leadership capability and a customer-focused approach. You thrive in a fast-paced environment and can manage multiple stakeholders while driving service excellence.
Proven experience in service delivery management or similar role
Strong leadership and stakeholder management skills
Excellent communication and relationship-building abilities
Analytical mindset with experience using data to drive improvements
Strong problem-solving and decision-making skills
Why join us?
Alongside a competitive salary, we offer a wide range of benefits designed to support your health, wellbeing, finances and career development. You will be part of a supportive team environment with opportunities to grow and develop your skills.
Closing date & interview process
The closing date for applications is 14th June 2026.
We review applications on an ongoing basis and may close this advert early if sufficient suitable applications are received. Early application is therefore encouraged.
Interviews are expected to be conducted w/c 21st June 2026.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details