Product Owner - Communications Transformation

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 
 

Step into a role where you can shape how interactions for millions of customers are designed, delivered and experienced. Join a transformation journey that is rethinking how communications work across the business, bringing together technology, data and customer insight to create simpler, clearer and more connected experiences. You will take ownership of a critical product, influencing how communications evolve across channels and journeys. If you enjoy working at the intersection of strategy and delivery, and thrive in fast moving environments where you can make a real impact, this is your opportunity.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland).  
 

Ngā Mahi Hei Whakatutuki Māu | What You'll Do 
 
• Define and evolve the communications product vision, roadmap and priorities to deliver strong customer outcomes and support strategic transformation objectives 
• Own product decisions across scope, sequencing and prioritisation, balancing value, cost, risk and delivery speed in a complex environment 
• Collaborate with stakeholders across marketing, technology, operations and data to align product direction and enable seamless customer communications. 
• Design and enable scalable communications capabilities across channels, including content, automation and orchestration within a modern technology ecosystem 
• Track and optimise product performance, using customer insights and data to continuously improve outcomes and ensure value delivery 
• Manage dependencies across squads, platforms and customer journeys, ensuring communications are consistent, compliant and easy for customers to navigate. 
 

Ōu Pūkenga me ōu Wheako | What You'll Bring 
 
• Experience as a Product Owner or similar role within digital, customer experience or transformation environments. 
• Strong ability to own product strategy, roadmap and outcomes beyond delivery execution. 
• Understanding of communications ecosystems, including messaging, customer data, content and channel delivery. 
• Experience working in Agile or hybrid delivery environments, with confidence navigating ambiguity and complexity.  
• Strong stakeholder engagement skills, able to influence across diverse teams and senior leaders. 
• Ability to translate complex business needs into clear product decisions and customer focused outcomes 
 

Tā Mātau ki a Koutou| What We Offer 
 
• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Work from home and many more flexibility options with myFlex. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Annual $500 health & wellbeing payment. 
• 14 Weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 
*employment type eligibility criteria apply 
 

Applications close: Friday 3 July 2026 9:59PM NZST 
 

Tā Mātau Ratonga Tautoko | Adjustments & Support 
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.  
 

He pitopito kōrero anō mō mātau | More About Us 
 
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.