Director of Human Resources

Job Title: Human Resources Director

 

Department: Human Resources

Reports To: Vice President of Risk & Compliance

FLSA Status: Exempt

 

Position Summary

The Human Resources Director provides strategic and operational leadership for all human resources functions within Carol Woods. This role partners closely with executive leadership to support a diverse workforce, ensure compliance with employment laws, foster a positive workplace culture, and align HR practices with the organization’s mission of serving residents with excellence, compassion, and respect.

 

The HR Director oversees recruitment and retention, employee relations, compensation and benefits, compliance, performance management, training and development, and HR systems, while serving as a trusted advisor to leaders and staff.

 

Essential Duties and Responsibilities

Strategic Leadership

• Serve as a key member of the leadership team, providing guidance on workforce planning, organizational development, and change management
• Develop and implement HR strategies that support the community’s mission, vision, values, and long-term goals
• Analyze workforce metrics and trends to inform decision-making and improve retention and engagement

 

Employee Relations & Culture

• Foster a positive, inclusive, and respectful workplace culture aligned with person-centered care values
• Serve as a confidential resource for employees and leaders regarding workplace concerns, performance issues, and conflict resolution
• Oversee investigations and ensure fair, consistent, and legally compliant employment practices

 

Recruitment & Retention

• Lead recruitment strategies for the organization in a competitive labor market
• Oversee onboarding processes to ensure new employees and students are well-prepared and engaged
• Develop retention initiatives to reduce turnover and support employee satisfaction

 

Compensation, Benefits & HR Operations

• Oversee compensation programs, benefits administration, and leave management
• Ensure accurate HR records, reporting, and HRIS administration
• Partner with finance and leadership on budgeting related to staffing, benefits, and compensation

 

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws and regulations, including those specific to healthcare and senior living environments
• Oversee policies, handbooks, and procedures, updating as needed
• Support audits, surveys, and regulatory reviews related to HR practices

 

Training & Development

• Identify training needs and oversee leadership development, supervisory training, and compliance education
• Support performance management processes, including goal-setting, evaluations, and coaching

 

Team Leadership

• Lead, mentor, and develop the Human Resources team
• Set priorities, delegate responsibilities, and ensure high levels of service and accountability

 

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field required

HR certification (PHR, SPHR, SHRM-CP/SCP) required

Minimum of 5–7 years of progressive HR leadership experience

Experience in senior living, healthcare preferred

 

Knowledge & Skills

• Strong knowledge of employment law and HR best practices
• Proven ability to build trust and credibility with employees at all levels
• Excellent communication, coaching, and conflict-resolution skills
• Experience with HRIS and payroll systems
• Ability to balance strategic thinking with hands-on execution

 

Working Conditions

Primarily office-based with regular interaction throughout the retirement community

 

Why This Role Matters

The Human Resources Director plays a critical role in supporting the staff who care for and serve our residents every day. This position ensures that team members are supported, valued, and equipped to deliver exceptional service while maintaining compliance and operational excellence. This role serves as a key resource and advocate for employees, helping ensure fairness, consistency, and a positive employee experience.

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field required

HR certification (PHR, SPHR, SHRM-CP/SCP) required

Minimum of 5–7 years of progressive HR leadership experience

Experience in senior living, healthcare preferred

 

Knowledge & Skills

• Strong knowledge of employment law and HR best practices
• Proven ability to build trust and credibility with employees at all levels
• Excellent communication, coaching, and conflict-resolution skills
• Experience with HRIS and payroll systems
• Ability to balance strategic thinking with hands-on execution