Guest Service Representative

Hotel EMC2, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.

About the Role

As a Guest Service Agent at Hotel EMC2, you will create an enduring impression for every guest. From seamless arrivals to thoughtful departures, your attention to detail and personalized approach will reflect the distinctive standard of excellence our guests expect. You will manage check-ins and check-outs, assist with reservations, anticipate guest needs, and coordinate flawlessly with all hotel departments to ensure an effortless and memorable stay.

Key Responsibilities

• Welcome every guest with professionalism, poise, and authentic hospitality

• Manage the full guest experience, including registration, room assignments, and payment processing

• Handle guest requests and concerns with discretion, efficiency, and care

• Collaborate with colleagues in Housekeeping, Concierge, and Food & Beverage to ensure cohesive service

• Maintain in-depth knowledge of hotel amenities, local attractions, and the Hilton brand standards

• Uphold Hotel EMC2's renowned guest service culture through excellence and attention to detail

Qualifications

• Hilton brand experience strongly preferred

• High school diploma or GED required

• Minimum one year of front-office or hospitality experience preferred

• Exceptional interpersonal and communication skills

• Strong multitasking and problem-solving abilities

• Flexible availability including weekends, evenings, and holidays

• Professional appearance and demeanor consistent with a luxury hospitality environment

Compensation and Benefits

• $24.00-25.00 per hour

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
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• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.

• Hilton travel discounts and employee room rates worldwide

• Career growth and training opportunities 

• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

Join Hotel EMC2 , where contemporary elegance and Chicago’s iconic energy meet. Be part of a team that celebrates creativity, cultivates excellence, and delivers an unforgettable guest experience every time