Job Description
Job Title: Front Desk Supervisor
Department: Front Office
Reports To: Front Office Manager
Job Summary:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and supporting the Front Office team. This role requires strong leadership, excellent technical skills, and a commitment to delivering world-class service in a fast-paced hotel environment.
Key Responsibilities:
· Supervise front desk operations, ensuring smooth check-in/check-out processes and efficient handling of guest requests.
· Train, coach, and mentor front desk associates to maintain high standards of service.
· Assist in scheduling and staff coverage, ensuring a flexible and responsive team.
· Handle guest concerns and complaints promptly and professionally, ensuring guest satisfaction.
· Monitor daily operational reports and work with management to implement improvements.
· Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.
· Maintain accuracy in billing, reservations, and guest records.
Technical Skills & Requirements:
· Flexible schedule to accommodate varying shifts.
· Proficiency in ONQ PMS.
· Familiarity with HotSOS, Alice, and other hospitality technology platforms.
· Strong computer skills, including MS Office (Word, Excel, Outlook).
· Excellent problem-solving, multitasking, and organizational skills.
· Exceptional communication and interpersonal abilities.
Qualifications:
· Previous experience in a supervisory role at a hotel front desk preferred.
· Strong understanding of front desk operations and guest service standards.
· Ability to lead a team in a fast-paced environment while maintaining a positive and professional demeanor.
Working Conditions:
· Shift work including evenings, weekends, and holidays as required.
· Fast-paced, guest-focused hotel environment.
Compensation: $24.00 to $26.00 per hour