Job Description
JOB SUMMARY:
We are seeking a friendly, organized, and outgoing Host to join our front-of-house team at The Albert at Hotel EMC2. As the first point of contact for guests, you will play a key role in providing an exceptional dining experience. The Host is responsible for greeting and seating guests, managing reservations, and ensuring a smooth and welcoming environment. If you have a passion for customer service and enjoy creating positive first impressions, we'd love to have you on our team!
RESPONSIBILITIES:
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Greet and welcome guests as they arrive, ensuring a positive first impression.
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Manage reservations and efficiently assign guests to tables based on availability and preferences.
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Answer phone calls and assist with inquiries regarding reservations, menu items, and wait times.
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Maintain the flow of the dining area by keeping track of open, occupied, and reserved tables.
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Provide guests with accurate wait times and ensure they are comfortable while waiting.
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Ensure all guests are seated in a timely manner, accommodating special requests when possible.
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Monitor the dining area to ensure a clean, organized, and welcoming environment.
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Assist servers and management with other front-of-house tasks as needed, such as restocking menus or adjusting seating arrangements.
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Handle guest concerns or complaints professionally and escalate to management when necessary.
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Maintain knowledge of the restaurant's menu, specials, and events to provide accurate information to guests.
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Uphold restaurant standards for guest service, cleanliness, and presentation.
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Actively participate in Safety Plan and energy improvements.
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Communicate both verbally and in writing to provide clear directions to staff regarding guests/seating.
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Comply with attendance rules and be available to work on a regular basis.
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Perform any other job-related duties as assigned.
QUALIFICATIONS:
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At least 1 year of experience in a hotel or related field preferred.
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Previous experience as a Host, Server, or in a customer service role preferred.
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Comprehensive understanding of the English language.
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Ability to walk, bend, and lift light objects (menus, menus, etc.) throughout the shift.
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Ability to stand for long periods of time without sitting or leaning.
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Knowledge of basic sanitary guidelines.
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Able to work: Holidays, weekends and any day/shift.
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Excellent communication and interpersonal skills with a friendly, welcoming attitude.
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Ability to multitask in a fast-paced environment while maintaining attention to detail.
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Strong organizational skills and the ability to manage time effectively.
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Ability to handle guest inquiries, complaints, and concerns with professionalism and courtesy.
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Basic knowledge of reservation systems and/or point-of-sale (POS) systems is a plus.