Network IT Manager

IT Operations & Support

• Manage and maintain servers, networks, and internal systems to support daily operations.
• Provide hands-on technical support to staff across multiple office locations.
• Ensure the reliable operation of hardware, software, and communication systems.

Network & Systems Administration

• Monitor, troubleshoot, and optimize LAN/WAN, firewalls, VPNs, and VoIP systems.
• Oversee backups, disaster recovery, and data integrity processes.
• Manage user accounts, permissions, and security protocols.

Leadership & Strategy

• Supervise a small team of IT technicians and coordinate with external vendors.
• Develop and implement IT policies, procedures, and best practices.
• Assist in strategic planning for IT upgrades, expansions, and cybersecurity initiatives.

Security & Compliance

• Maintain system security, including anti-virus, firewalls, and regular patching.
• Ensure compliance with industry standards and customer data protection requirements.
• Conduct regular assessments to identify risks and vulnerabilities.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience in IT operations, with at least 2 years in a supervisory or leadership role.
• Strong understanding of Windows-based systems, networking, and server administration.
• Experience with Microsoft 365, Active Directory, and VoIP systems.
• Solid problem-solving abilities with a customer-service mindset.
• Excellent communication and organizational skills.

Preferred Qualifications:

• Experience working in the telecommunications or communications industry.
• Familiarity with rural broadband technologies or small ISP environments.
• Knowledge of cybersecurity practices and tools.
• Certifications such as CompTIA Network+, Security+, or Microsoft certifications.