Customer Service Representative I

Hilliary Communications is looking for an in-house customer service representative to join us at our Inola, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you! 

 

What you’ll do: 

Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness. 

Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile. 

Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care. 

Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop. 

Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas. 

Follow Policies: Adhere to all company guidelines, including security and cash handling procedures. 

Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction. 

 

What We’re Looking For 

• A trustworthy, detail-oriented individual who loves working with people. 

• Someone who thrives in a team environment and communicates clearly. 

• A positive attitude and willingness to learn and grow. 

 

Why You’ll Love It Here 

• Be part of a company that values community and customer care. 

• Enjoy a supportive team and opportunities to grow your skills. 

• Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Choctaw. 

• Hilliary is growing rapidly and there is so much more to come! 

Required Education:
- High School Diploma or equivalent

Required Experience:
- 1+ years of customer service experience

Required Skills and Abilities:
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve customer issues
- Proficiency in basic computer skills
- Ability to work independently and as part of a team
- Experience with software testing (preferred)