Executive Director, Technology Success

The Executive Director, Technology Success position exists to be responsible for creating and documenting new efficiencies and success strategies across IT.. IT is comprised of IT Cross Functional, Cybersecurity and Compliance, Infrastructure, Disaster Recovery Management, IT Client Services, and Digital Solutions. This position will also be responsible for the Ministry Reporting function.   Essential Duties/Responsibilities:   Understands the organization’s core IT competencies and the value they bring to business processes and ministry efforts and initiatives. Determine long-term enterprise wide information needs and develops overall strategy for systems and services development and hardware acquisition and integration   Is responsible for special projects as directed by the VP   Compares and contrasts methodologies across IT searching for best practices to instill where needed   Assists VP with oversight of the development of enterprise technology architecture and standards, technology evaluation and IT governance   Partners with the VP and business leadership to establish Service Level Objectives/Expectations for all solutions and services provided by IT and ensures that the targeted services levels are consistently met or exceeded   Partners with VP to act as a corporate advocate for information security, compliance, and business continuance (including systems and services Disaster Recovery Planning) best practices   Ensures effective management and execution of all enterprise and IT initiated projects requiring IT resources and solutions. Assigns resources appropriately, and coordinates delivery to address risks, dependencies, and priorities.   Acts as a catalyst for change in defining and implementing the necessary processes, metrics, and best practices needed to ensure excellent operational technical support of ministry goals   Utilizes industry best practices and expertise, mentors, develops and guides senior managers in IT toward successful implementation of departmental goals, including successful implementation of industry best practice frameworks, processes, and policies   Works with VP to establish and maintain a service and operational structure that enables process effectiveness and efficiency to achieve IT performance goals   Works with VP on IT strategic vendor and partner relationships   Develops and instills a culture of quality and persistently lead and oversee IT continuous improvement programs   Impacts the culture through tactical use of FOCUSed   Other Duties/Responsibilities:   Upholds strict confidence concerning exposure to any form of communication (purposefully or accidentally) during the course of job duties, including, but not limited to,  electronic, verbal, printed, sticky notes, etc.     Works or responds to requests outside of confines of job description and regular work hours   Performs other duties as assigned     Managerial Breadth/Scope of Job:   Manages professional staff of employees at various levels     Working Environment/Physical Requirements:   Office environment   Travel may be required   This role may require occasional travel including nights and weekends     JOB QUALIFICATIONS/REQUIREMENTS   Character/Spiritual:   Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values      Personal Characteristics:   Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived from biblical values and demonstrates standards of conduct that meet or exceed company or legal requirements   Self-motivated; demonstrates the ability to get the job done, even if it means working outside the accepted channels Diplomatic; articulate; decisive; approachable; flexible; concern for long-term effectiveness     Knowledge/Experience:   Bachelor's Degree in Computer Science, Management Information Systems, or related field; or equivalent management experience   10+ years managing employees and teams in a technology environment   5+ years of extensive experience with production data center operations, IT security and help desk management   5+ years of experience implementing, managing and executing IT leading practices such as ITIL   Architecture design and deployment experience   Systems lifecycle management experience     Skills, Abilities, and Special Talents/Gifts:   Excellent analytical, problem-solving, and decision-making skills   Ability to be firm, diplomatic, and sensitive to needs of user community and IT department alike   Demonstrate effective listening skills, and consider alternate views expressed by other IT departments   Strong knowledge of systems development issues (design, tools, methodologies, project management)   High degree of human relation skills due to the need to persuade and influence technology choices and design   Considerable management skills to successfully perform the planning, directing, reporting, and administrative responsibilities   Considerable experience in setting clear direction and priorities, assisting with sorting through sometimes conflicting data, escalating appropriately, and keeping everyone aware of the resolution   Strong negotiation and presentation skills   Ability to work independently and in a team environment   Solid leadership, supervisory, and administrative skills   Ability to communicate effectively, both verbal and written, from staff to Executive levels   Ability to establish a learning environment and philosophy that facilitates successful outcomes through employee involvement, commitment to quality, and continuous improvement activities Understands the strategic and tactical objectives of ministry units in order to provide them with services, advice, or guidance to help them meet their objectives   Maximizes performance and satisfaction by attending to customer needs and issues; makes efforts to provide customers with all reasonable requests; goes the "extra mile" when necessary   Pay Range: $135,200 to $158,730   Application Materials Required: Cover Letter, Resume/CV *Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.   Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.   Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center   Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement   Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.    *Temporary employees are not eligible for benefits, except for: Sick Time Bookstore Discount Fitness Center   Tentative Search Timeline: Priority will be given to applications submitted by June 20, 2026 However, this posting will remain open until filled.  The potential employee start date is July 6, 2026   Posting date:  May 20, 2026 Un-posting date: ongoing until filled Posting contact email: [email protected]