Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Experience based in the United States.
This is a senior leadership role focused on transforming how technical support is delivered through strategy, innovation, and large-scale operational excellence.
You will define and drive the long-term vision for a global Technical Support organization, ensuring it becomes a true differentiator in customer experience and operational performance.
The role sits at the intersection of customer experience, engineering collaboration, and AI-driven transformation, with responsibility for modernizing support delivery end-to-end.
You will lead initiatives that leverage automation, data, and emerging technologies to reduce resolution time and improve customer outcomes at scale.
This position requires close partnership with executive leadership across Product, Engineering, and Customer Success to align strategy and execution.
You will also oversee the development of high-performing teams while ensuring consistent delivery of SLAs, efficiency, and customer satisfaction.
This is a high-impact opportunity for a leader who thrives in building scalable systems, modernizing operations, and shaping the future of technical support.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Experience based in the United States.
This is a senior leadership role focused on transforming how technical support is delivered through strategy, innovation, and large-scale operational excellence.
You will define and drive the long-term vision for a global Technical Support organization, ensuring it becomes a true differentiator in customer experience and operational performance.
The role sits at the intersection of customer experience, engineering collaboration, and AI-driven transformation, with responsibility for modernizing support delivery end-to-end.
You will lead initiatives that leverage automation, data, and emerging technologies to reduce resolution time and improve customer outcomes at scale.
This position requires close partnership with executive leadership across Product, Engineering, and Customer Success to align strategy and execution.
You will also oversee the development of high-performing teams while ensuring consistent delivery of SLAs, efficiency, and customer satisfaction.
This is a high-impact opportunity for a leader who thrives in building scalable systems, modernizing operations, and shaping the future of technical support.