Director of Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in United States.

This role is a high-impact leadership position responsible for building and scaling a next-generation Customer Support organization in a fast-growing SaaS environment. You will own the systems, people, and processes that ensure customers receive fast, accurate, and technically rigorous support across a complex data-driven platform. Operating at the intersection of support, engineering, and product, you will help translate complex technical issues into clear resolutions while improving product quality and customer experience. The environment is fast-paced, highly analytical, and deeply collaborative, requiring both strategic vision and hands-on execution. You will lead the transformation of support into a proactive, AI-augmented function that drives measurable business value. This is a builder role where your work directly shapes customer trust, operational efficiency, and product feedback loops.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in United States.

This role is a high-impact leadership position responsible for building and scaling a next-generation Customer Support organization in a fast-growing SaaS environment. You will own the systems, people, and processes that ensure customers receive fast, accurate, and technically rigorous support across a complex data-driven platform. Operating at the intersection of support, engineering, and product, you will help translate complex technical issues into clear resolutions while improving product quality and customer experience. The environment is fast-paced, highly analytical, and deeply collaborative, requiring both strategic vision and hands-on execution. You will lead the transformation of support into a proactive, AI-augmented function that drives measurable business value. This is a builder role where your work directly shapes customer trust, operational efficiency, and product feedback loops.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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