Wireless Technician

Wireless Technician requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Responsibilities and Duties:

• • Perform site surveys for potential customers to evaluate serviceability.
  • Diagnose customer problems at service calls and restore functional service to existing customers.
  • Install new customers with Internet service, which includes mounting equipment at roof height, running a cable from outside to the customer’s computer inside.
  • Configure routers and customer computers for access to Internet services.
  • Perform equipment upgrades for existing customers

Physical Demand’s: Ability to lift/move up to 60lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be able to use tools to install equipment. Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.

Experience & Skills:

• • • A high school diploma or equivalent is required, field experience preferred and a background in wireless Internet is highly valued.
    • Must be professional in dress, speech, and manner.
    • Ability to work independently, using sound judgment principles.
    • Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
    • Must be able to work outside in all weather conditions every day.
    • Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
    • Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
    • Must demonstrate a desire to learn, supported with a love for technology.