Director of Customer Response & Digital Service

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to have you on our team.

The Director of Customer Response & Digital Service plays a critical role in shaping how customers experience AWC every day. This leader is responsible for building and scaling a high-performance customer response engine across phone, email, chat, and digital commerce. By combining speed, accuracy, and care, this role directly impacts customer loyalty, revenue growth, commercial operations, and how we differentiate in the market.